Candidates need to be SMEs/architects in RMS, Merchandise Planning, Retail, Wholesale, Order Management, Payment Systems, Fraud System Integration, and Store Systems. (Primarily RMS and Planning systems).

Responsibilities

• Understand company needs to define system specifications

• Plan and design the structure of store systems technology solutions

• Learn, develop, and document new technology best practices for implementation

• Communicate system requirements to cross functional teams

• Evaluate and select appropriate software or hardware and suggest integration methods

• Learn assigned customer environments and develop technology roadmap

• Develop and maintain vendor hardware and software replacement strategy

• Oversee assigned programs (e.g. conduct code review) and provide guidance to team members

• Define change requests, projects, and deployments requirements

• Key contributor in evaluating, testing, and support of store systems hardware and software

• Develop and maintain technical documentation of store systems technologies and process

• Provide advanced technical support for the identification, prioritization, and resolution of the most complex store systems issues

• Take full ownership of technical support issues, including initial troubleshooting, identification of root causes, and resolution

• Develop and maintain procedures and controls to ensure secure and reliable operations

• Serve as the focal point for teams to resolve technical issues with new or existing technology

• Oversee technology projects in alignment with organizational goals

 

Experience / Requirements

• Bachelor’s degree in Computer Science, Information Systems, or other related field or equivalent work experience

• Typically has 7+ years of IT work experience, with a minimum of 5 years of experience developing and implementing complex IT solutions for Supply chain and Merchandising systems. 

• In-depth experience in scripting/coding languages (any)

• Strong experience with Oracle RMS, ReSA and Merchandising Planning.

• High level technical understanding across broad ranges of technology including Microsoft Operating Systems, Microsoft applications, printing systems, IT security, networking, Active Directory and Group Policies

• Very strong verbal and written communication skills.

• Ability to prioritize and execute in a fast-paced team environment

• Participate and lead customer meetings regarding technical discussions

• Responsible for the identification, prioritization, and resolution of the most complex reported issues

• Be responsive to customer needs which requires working outside of normal business hours or on-call rotation

• Excellent customer service skills

• Organizational and leadership skills