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Customer 360/Martech - Architect

Katy, TX
Candidates need to be SMEs/architects in Marketing, Personalization, CDP Platforms, E-commerce, Talia, design systems, algonomy types of systems. Experience with Martech is a great plus.

• Understand company needs to define system specifications
• Plan and design the structure of store systems technology solutions
• Learn, develop, and document new technology best practices for implementation
• Communicate system requirements to cross functional teams
• Evaluate and select appropriate software or hardware and suggest integration methods
• Learn assigned customer environments and develop technology roadmap
• Develop and maintain vendor hardware and software replacement strategy
• Oversee assigned programs (e.g. conduct code review) and provide guidance to team members
• Define change requests, projects, and deployments requirements
• Key contributor in evaluating, testing, and support of store systems hardware and software
• Develop and maintain technical documentation of store systems technologies and process
• Provide advanced technical support for the identification, prioritization, and resolution of the most complex store systems issues
• Take full ownership of technical support issues, including initial troubleshooting, identification of root causes, and resolution
• Develop and maintain procedures and controls to ensure secure and reliable operations
• Serve as the focal point for teams to resolve technical issues with new or existing technology
• Oversee technology projects in alignment with organizational goals

Experience / Requirements
• Bachelor’s degree in Computer Science, Information Systems, or other related field or equivalent work experience
• Typically has 7+ years of IT work experience, with a minimum of 5 years of experience developing and implementing complex IT solutions for store systems
• Strong knowledge of ecomm digitalization
•Must have solid understanding of Personalization and Loyalty programs
• Knowledge of Customer 360 software and CDP (Customer Data Platform) 
• In-depth experience in scripting/coding languages (any) 
• Strong experience in GitHub and DevOps tools like Jenkins
• High level technical understanding across broad ranges of technology including Microsoft Operating Systems, Microsoft applications, printing systems, IT security, networking, Active Directory and Group Policies
• Very strong verbal and written communication skills.
• Ability to prioritize and execute in a fast-paced team environment
• Participate and lead customer meetings regarding technical discussions
• Responsible for the identification, prioritization, and resolution of the most complex reported issues
• Be responsive to customer needs which requires working outside of normal business hours or on-call rotation
• Excellent customer service skills
• Organizational and leadership skills

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